Shipping & Returns
Tracking information will be provided once your package has shipped. Wayuką́ is not responsible for any delays, damages or losses due to shipping. The package is no longer in my control once it enters the USPS’ system.
Wayuką́ is not responsible for package delivery errors due to an incorrect or undeliverable address. Please verify your shipping address before submitting your order.
If your package is shown as “Delivered” but you have not received it, please contact your local Post Office with your tracking number. You can also file a claim. The Post Office takes mail theft very seriously!
NOTE: Wayuką́ does not ship on weekends or US Holidays.
Domestic Shipping
Wayuką́ ships altar cards and rune cards First Class, free of charge.
International Shipping
Wayuką́ currently ships to Australia, Canada, Germany, Norway and the United Kingdom. Please read the Shipping section for each product for the amount of time needed to ship overseas as well as the cost of shipping. Please be aware that there may be customs fees, depending on your country’s policies.
Packaging
To keep shipping costs down, packaging for handmade items will be light.
- Altar Cards will be packaged in a cello sleeve and shipped in a bubble mailer.
- Rune Cards will be packaged in a cello sleeve and muslin bag and shipped in a bubble mailer.
- Bookmarks will be packaged in a cello sleeve and shipped in a bubble mailer.
- Poster Prints will be packaged in a cello sleeve with a backing board and shipped in a flat mailer.
Wayuką́ wants you to be 100% satisfied with your order. If you’re not, you’re welcome to return it to us within 14 days of receiving your order for a refund. You can either fill out the Contact Form or send an email to info@wayuka.com. If sending an email, please enter “Product Return” as the subject. Include your Order Number in the body of your message. I will respond with instructions on how to return the item(s).
The item(s) must be returned in the same manner and condition they were received, this includes the packaging. Any item not in its original condition (damaged or missing parts for reasons not due to our error) will receive a partial refund only.
We do not offer refunds because of your failure to read the title and description of the product. Measurements are listed for every product in the description. Please be sure to thoroughly read the details to make sure you’re purchasing the size you need.
Only regular priced items may be refunded. We do not offer refunds on items purchased while on sale/clearance.
Facial-wear (neck gaiters) are not eligible for return.
Paper products (rune cards, altar cards, stickers) are not eligible for return.
You will be responsible for the shipping costs when returning your item(s). Shipping costs are non-refundable.
Digital products are non-refundable.
All refunds will be processed as soon as the returned item is received and inspected. The refund will include the purchase price only. Shipping charges will not be refunded.