Frequently Asked Questions

If you have a question that is not answered below, feel free to contact me.

Orders & Payments

Products

All major credit cards (Visa, MasterCard, American Express, JCB, Discover, Diner's Club) are accepted as well as PayPal.
Payments are processed through Stripe and Paypal. No credit card information is stored after your order has been processed.
For handmade items (bracelets, altar cards, rune cards), order processing times are between 1 to 3 business days (Monday-Friday). Most packages are shipped within 24 hours.

All other merchandise (apparel, gaiters, mouse pads, casting cloths, buttons, stickers, wall hangings) are shipped via third party with processing times between 7 to 14 business days (Monday-Friday).
If you haven't received an order confirmation email after 1 hour, please contact me to make sure your order went through.
Digital downloads are available for certain products.

  • Art Prints
  • Desktop Wallpaper
No physical item will be mailed. These are intended for downloading and using as a desktop screen wallpaper or printing on your home printer/sending to a local print shop.
Art prints come in three sizes - 5x7, 8x10, 8.5x11. All three sizes are included in the ZIP file.
Almost immediately after purchase, you will receive an email with a download link. If you do not receive this email, contact us and let us know.

Shipping

Cancellations & Returns

International shipping is available for select products. Handmade items are not available for international shipping. I currently ship within the United States and to Australia, Canada, Germany, Norway, and the UK.

The list of products available for overseas shipping is as follows:

  • Apparel
  • Neck Gaiters
  • Gaming and Classic Mouse Pads
  • Casting Cloths
  • Tote Bags
All handmade items (bracelets, altar cards, rune cards) ship free of charge to the US via the United States Postal Service (First Class or Priority, depending on the weight).

Shipping costs for all other merchandise depends on the item, quantity, weight, and shipping destination. When you go through the ordering process, you will be presented with shipping options and able to see your total order cost, including shipping, before checkout.
Wayuką́ is not responsible for lost orders or stolen items. Please contact your local Post Office with your tracking number. You can also file a claim.
Wayuką́ will try to accommodate cancellation requests, however once an order for a handmade item is submitted, it immediately goes into processing. If you'd like to cancel or change your order, please do so before your order ships.
Wayuką́ wants you to be 100% satisfied with your order. If you're not, you're welcome to return it to us within 14 days of receiving your order for a refund.

Paper products (altar cards, rune cards, stickers) are not eligible for return.

Facial-wear (neck gaiters) are not eligible for return.

Sale items are not eligible for return.

For more information regarding Wayuką́’s policy on return items and refunds, please read the Shipping & Returns page.